FAQs
SHIPPING POLICY
Please allow 3-5 business days to process your order and 3-5 business days for your order to ship to you. Once your order has been shipped, it is then in the mail carrier's hands; therefore, if you have any questions or issues due to delayed shipping, please contact the mail carrier.
REFUNDS/ EXCHANGES
You are eligible for an exchange ONLY if your item(s) were damaged when you received them or if you received the wrong item(s).
All orders are non- refundable unless your order takes longer than 4 weeks to get to you, then you are eligible for a refund.
We do not accept returns unless you are eligible for an exchange.
If you have any more questions, feel free to contact us!
Email: by.ddmona.customerservice@gmail.com
Love,
DD Moná <3